Contact

ORDER AND SHIPPING

Do you offer Shipping options?

Our shipping options are based on location and region.

Within Thailand: Orders are delivered nationwide.

International Shipping: For international orders, please contact our team for details and arrangements.

Local Pickup (Thailand): If you’re nearby, you can also pick up your order directly from our warehouse.

Can I amend the delivery address or information?

Yes, you can contact our support team by calling +66 65 307 7576 to update
your delivery address or any other relevant information.

Please note that changes cannot be made once the order has been dispatched.

Can I cancel my order?

If you would like to cancel your order, please contact our team at +66 65 307
7576 with your order number. We’ll review your request and get back to you
as soon as possible.

Please note that orders cannot be canceled once they have been dispatched.

How long does it take to ship my order?

Delivery time depends on your location.

Within Thailand: Orders usually
arrive within 2–4 working days after shipping (excluding weekends and public holidays). Deliveries to remote areas may take longer.

International Shipping: For
international orders, please contact our team for estimated delivery times and arrangements.

Kindly note that delivery times do not include the processing period required to prepare and package your order.

How can I track my package?

We handle shipping manually. Once your order is ready, our team arranges delivery directly.

If you would like to know whether your parcel has been dispatched, please contact us at +66 65 307 7576
for an update.

RETURNS

Can I exchange an item?

Yes, you can request an exchange within 5 working days after delivery, as long as the item is undamaged and in its original condition.

We will exchange the order amount excluding the return shipping cost. To arrange an exchange, please contact our team at ‪+66 65 307 7576.

Do you accept returns?

Yes, you can request a return within
5 working days after delivery. Even if we provided free shipping, a THB 350
deduction will be applied from the refunded amount.

To arrange a return, please contact
our team at ‪+66 65 307 7576 and provide a valid reason for your request.

All return requests will be assessed and approved at our discretion.

How long does it take to process a return?

It usually takes up to two weeks to process a return. Once the return is processed, you will be notified about the estimated time for the refund to be completed.

Are returns free?

No, unfortunately we do not reimburse shipping fees for returns.

IMPORT DUTIES AND TAXATION

Who is responsible for customs fees, import duties, and taxes, if applicable?

Any applicable custom fees, import duties and taxes are the responsibility of the customers.

What will be custom fees, import duties and taxes?

Custom fees, import duties and taxes vary and depend on may factors such as location, material value item, etc.

Will I have to pay custom and import duties?

All international orders may be subjected to taxes and duties.

Please do thorough research of custom import fees and charges before placing an order.

What will happen to the shipment if I don’t have a valid commercial registration?

If consignee does not have valid commercial registration, shipment might return back to origin without any intimidation

CONTACT US

How can I reach Wing 999

For general inquiries, please contact us at wing999thai@hotmail.com.

For sales-related questions, you can reach our sales team via WhatsApp at ‪+66 65 307 7576‬.

Do you have physical location?

Yes. The location of our warehouse is Khlong Song Ton Nun, Lat Krabang, Lat Krabang, Bangkok 10520, Thailand.

Visits are by appointment only. Please contact us to arrange a visit.